The javascript used on this site for creative design effects is not supported by your browser. Please note that this will not affect access to the content on this web site.
Skip Navigation
H H S Department of Health and Human Services
Health Resources and Services Administration
Primary Care: The Health Center Program

A-Z Index  |  Questions?  |  Order Publications

Quality Improvement

Quality Improvement Planning Learning Series

Tips for Implementing Your Quality Improvement Program

Jan Wilkerson, Georgia Primary Care Association, provides practical advice on implementing a quality improvement plan, including avoiding common pitfalls and linking with other quality-related efforts. You will learn how to:

Choose specific strategies for improvement.
Evaluate whether the improvement intervention is effective.
Make quality an organization-wide focus and spread the word about quality improvement.

How to Leverage Resources to Design a Successful Health Center Quality Improvement Program

Seiji Hayashi, chief medical officer of the HRSA Bureau of Primary Health Care, outlines BPHC’s strategy to guide and support health center quality improvement planning. Ed Zuroweste and Candace Kugel, clinical consultants with years of health center experience, provide strategies for the team-building, goal-setting, and gap analysis necessary to design your quality improvement plan.  They will also advise health centers on how to leverage the available resources to create a successful quality improvement infrastructure at your health center.

Maximizing the Effectiveness of Quality Improvement Plans

The webinar provides an analysis of the quality improvement plans submitted with FTCA (Federal Tort Claims Act) deeming applications, background information on Section 330 core program requirements that relate to quality improvement, a summary of the seven elements of an effective quality improvement plan and ideas on how to link quality improvement planning with other quality-related activities.

Quality Improvement/Risk Management Training

Each training module is led by George Rust, MD, MPH, deputy director of the National Center for Primary Care at Morehouse School of Medicine. His expertise about integrating quality and risk management comes from his work as a family physician, a medical director managing a multi-site community health center and a consultant visiting health centers across the country. Whether you are a physician, nurse, dentist, pharmacist, social worker, nutritionist, health educator or ancillary staff, these training modules will help you link risk management to quality management and provide you with practical suggestions for improving the quality of care delivered by your organization.

You will learn what to expect of and how to develop and implement a quality improvement/risk management program. You need the free RealPlayer to view the training modules.

Module 1: Defining Quality

  • Patient Satisfaction
  • Key Interactions

Module 2: What to do to Improve Quality

  • Defining Risk Management
  • Failures in Tracking

Module 3: Measuring Improvement

  • Peer Review
  • Staff Liability

Module 4: Strategies to Make Quality Better

  • What Really Does Not Work

Module 5: What Works, What Really Works

  • Teamwork
  • Systems Change
  • Tools