BPHC REACH Frequently Asked Questions

We revised our organizational design. It reflects a new operating model and new functions. These stem from our quest for better ways for our staff to work together and with health centers.

Most offices will keep the same name. However, the Health Services Offices have changed:

Old Office

New Office


Office of Southern Health Services

Office of Health Center Program Monitoring (OHCPM)

  • Monitor program requirements
  • Help health centers meet or exceed basic requirements

Office of Northern Health Services

Office of Health Center Investment Oversight (OHCIO)

  • Oversee new program funding
  • Help health centers achieve intended outcomes
  • Oversee capital development (previously in the Office of Policy and Program Development (OPPD))

(Added: 9/29/2021)

We are changing our approach for monitoring health centers. In the past, we took a more geographic, generalist approach. We’re shifting to a more specialized, functional approach.

(Added: 9/29/2021)

We made these changes in response to your feedback. We expect these changes will help improve:

  • Post-award activities. This includes successful implementation of new funding.
  • Technical assistance (TA). We’d target it based on your performance and capacity. It includes proactive TA to help you comply.
  • Sharing best practices between health centers.
  • Operations across dimensions of performance.
  • Adherence to program requirements.

These changes will allow us to better use staff talents and expertise.

By making the PO role specific:

  • You’ll get the answers you need.
  • We’ll provide customized support.
  • We’ll shift the focus from compliance to quality and performance.

(Added: 9/29/2021)

No. We aren’t changing the POs who support our partners. This includes Primary Care Associations, National Training and Technical Assistance Partners, and Health Center Controlled Networks.

However, these roles will likely evolve as we take on new strategic directions and priorities.

(Added: 9/29/2021)

OSBO’s new data team will develop and maintain our data strategy and governance. This team will ensure data quality and access across the Bureau. They will organize data to support better analysis and decision-making.

This doesn’t mean that all existing data functions will shift to OSBO.

OSBO will coordinate with subject matter experts across the Bureau. Together, they will address new, emerging priorities.

For example, the responsibility for funding data will remain with OPPD. But OSBO will work with them to make that data more accessible and easier to use for specific business needs.

OPPD data experts can still make day-to-day decisions. OSBO’s support will enable more global views and uses for the data.

(Added: 9/29/2021)

We moved away from the Quality Improvement Awards to establish a Quality Improvement Fund (QIF). It will:

  • Increase investments in innovation.
  • Promote the use of evidence-based practices.
  • Identify promising practices we can then scale across the health center network.

As an example, we used the QIF for the recent Optimizing Virtual Care funding opportunity.

We will continue to recognize and celebrate quality improvement in ways other than money-based awards. Our Community Health Quality Recognition (CHQR) badges are an example. They recognize quality improvement achievements. CHQR badges will also recognize Patient-Centered Medical Homes (PCMHs).

We are also considering using PCMH recognition status for certain funding opportunities. For example, Service Area Competition and QIF projects.

(Added: 9/29/2021)

The Advancing Health Center Excellence Framework aims to get health centers to innovate and improve performance. It does this across seven key domains:

  1. Access and Affordability
  2. Patient Experience
  3. Quality, Patient Care, and Safety
  4. Population Health and Social Determinants of Health
  5. Financial Sustainability
  6. Workforce
  7. Governance and Management

There are four performance levels within each domain. The basic performance level builds on standard Health Center Program requirements. The top level means the health center is leading.

The goal is for you to self-assess how you’re performing. Then you’ll identify how you’d like to perform in the future.

We’re considering how best and when to put the framework into action. We expect it will help us better target TA and other training/staff support resources.

(Added: 9/29/2021)

Use the BPHC Contact Form HRSA BPHC exit disclaimer. Choose:

  1. Health Center
  2. Sub-category: Strategic Initiatives
  3. Sub-category: Health Center Performance

You can also call 877-464-4772 Monday-Friday (except federal holidays).

(Added: 9/29/2021)


Date Last Reviewed:  October 2021