You must upload a detailed operational plan. It must minimize potential impact of transitioning award recipients and ensure continuity of care to patients in the service area. Outline the following for the proposed project:
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Reasonable and time-framed activities. Show that within 120 days of release of the Notice of Award (NoA), all sites will have the staff and providers you need to begin operating and delivering services.
Make sure that sites and services are consistent with Form 5B: Service Sites (PDF - 175 KB) and Form 5A: Services Provided (PDF - 131 KB).
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Plans to hire, contract, or establish formal written referral arrangements with all providers. Able to provide all services at all sites for the stated number of hours within one year of the NoA’s release.
Make sure your plan is consistent with:
- Form 2: Staffing Profile (PDF - 195 KB)
- Form 5A: Services Provided (PDF - 131 KB)
- Form 5B: Service Sites (PDF - 175 KB)
- Form 8: Health Center Agreements (PDF - 193 KB)
- Attachment 7: Summary of Contracts and Agreements
If you apply for service areas with special population funding, you must include additional information in the Operational Plan.
If you apply for:
Migrant Health Center funding: Describe your plan to ensure that the required primary health care services are available and accessible to the following people in your service area:
- Migratory agricultural workers whose main job has been in agriculture within the last 24 months, and who have a temporary home because of that job
- Seasonal agricultural workers whose main job is in agriculture on a seasonal basis and who do not meet the definition of a migratory agricultural worker
- People who no longer work in migratory or seasonal agriculture because of age or disability
- Family members of everyone we described
Health Care for the Homeless funding: Describe your plan to ensure that the required primary health care services and substance use disorder services are available and accessible to individuals:
- Who lack housing (without regard to whether the individual is a member of a family)
- Whose main residence during the night is a supervised public or private facility that provides temporary lodging
- Who live in transitional housing
- Who live in permanent supportive housing or other housing programs that target populations without homes
- Who are children and youth at risk of homelessness, Veterans without homes, and Veterans at risk of homelessness
Public Housing Primary Care funding: Describe your plan to ensure that the required primary health care services are available and accessible to residents of public housing and individuals living in areas immediately accessible to public housing.
- Public housing is low-income housing that is developed, owned, or assisted by a public housing agency, including mixed finance projects
- Public housing does not include housing units that accept Section 8 housing vouchers but do not receive other support from a public housing agency
Table 1: Key Elements of the Operational Plan
| Element | Implementation |
|---|---|
| Focus Area | Choose focus areas from the list of Optional Focus Areas, or identify different focus areas necessary to achieve the required operational status. |
| Goal | For each focus area, provide at least one goal. Goals should describe measureable results. |
| Key Action Steps | Identify at least one action step that must occur to accomplish each goal. |
| Person/Area Responsible | Identify who will be accountable for carrying out each action step. |
| Time-Frame | Identify the expected time-frame for carrying out each action step. |
| Comments | Provide supplementary information as desired. |
Optional Focus Areas
Operational Service Delivery
A.1. Provision of Required & Additional Services (Form 5A: Services Provided and Project Narrative)
A.2. Professional Coverage for After Hours Care
A.3. Admitting Privileges
A.4. Readiness to Serve the Target Population
Functioning Key Management Staff/Systems/Arrangements
B.1. Documented Contractual/Affiliation Agreements/Subawards
B.2. Data Reporting System
Implementation of a Compliant Sliding Fee Discount Program and Billings and Collections System at Proposed Site(s)
C.1. Sliding Fee Discount Program
C.2. Billing and Collections System
C.3. Implementation of a Compliant Sliding Fee Scale
Integration of the Proposed Site(s) into the Quality Improvement/Quality Assurance (QI/QA) Program
D.1. Leadership and Accountability
D.2. QI/QA Plan and Process to Evaluate Performance
Governing Board
E.1. Recruitment of Members to Ensure Compliance with Board Composition and Expertise Requirements
E.2. Conflict of Interest Requirements
E.3. Strategic Planning
Sample Operational Plan
Focus Area: Operational Service Delivery
Goal
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Key Action Steps
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Person/Area Responsible Identify who will be responsible and accountable for carrying out each action step. |
Time-Frame Identify the expected time-frame for carrying out each action step. |
Comments As desired, provide supplementary information. |
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A1: Provision of Required and Additional Services (Form 5A: Services Provided and Project Narrative)
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