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FTCA Technical Assistance Resources

FTCA-Deemed Health Centers

Find Health Center Program recipients that have been deemed as Public Health Service (PHS) employees.

Use the FTCA Search Tool

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This repository of resources is provided to participants of the FTCA program as a central location for technical assistance materials related to:

To search by topic, use the search feature in the navigation menu. For assistance, the BPHC Contact Form allows you to submit all of your questions and needs for support to BPHC through one centralized location. You can also connect with BPHC via phone through Health Center Program Support: 1-877-464-4772, 8 a.m. – 8 p.m. ET, Monday – Friday (except federal holidays).

Risk Management and Quality Improvement

HRSA is committed to a comprehensive approach to quality improvement/quality assurance including risk management as the foundation. Since 2009, HRSA has collaborated with ECRI to provide health centers and free clinics with the tools, templates, and strategies to reduce risk, improve patient safety, and enhance processes. As part of the Clinical Risk Management Program provided on behalf of HRSA, qualified individuals have FREE access to various risk management and patient safety resources and education, including an online library of courses for continuing medical education (CME) or nursing credits and an Obstetrics Training Suite.

See more information on the ECRI website for an overview of the Clinical Risk Management Services. Contact to request access can be made via Clinical_RM_Program@ecri.org or call 610- 825-6000, ext. 5200.

Clinical Risk Management Program Benefits

The Clinical Risk Management Program website includes online courses for CME/nursing credits, an Ambulatory Risk Management Certificate Course, comprehensive toolkits, customized assistance, self-assessment tools, live and on-demand webinars and virtual conferences, e-newsletters, and other guidance to help you establish and sustain your risk management program by targeting high-risk areas, including: 

  • An Obstetrical suite of courses on topics such as electronic fetal monitoring, hypertension in pregnancy, shoulder dystocia, and postpartum hemorrhage
  • Tracking diagnostic tests, hospitalizations, and referrals
  • Credentialing and privileging
  • Quality improvement/quality assurance
  • Administrative issues that impact patient safety (e.g., handling patient grievances and complaints, effectively communicating with patients and other providers)
  • Social issues that impact patient safety (e.g., health equity, social determinants of health)

Access ECRI’s Clinical Risk Management website  to address your top risk management issues or learn more about the program. Email clinical_rm_program@ecri.org or call 610- 825-6000, ext. 5200, for access to the website.

Credentialing and Privileging

Access the Credentialing and Privileging Resource Collection on the Clinical Risk Management Program website for a sample credentialing and privileging policy, credentialing guides for health centers and free clinics, tracking tools, guides for preparing credentialing files, sample forms and applications, and more. Peer review tools, checklists, and sample policies are also included.

Claims Management

Is your health center struggling with managing claims and event reports? See the Event Reporting Resource Collection and Event Response Resource Collection for sample policies, assessment tools, tracking tools, and other resources to manage events and potential claims proactively. An archived virtual conference presentation helps health centers walk through the process of responding to potential claims.

Risk Management Plan

The Risk Management Resource Collection includes a sample risk management manual as well as resources on risk management training, risk assessments, and reporting risk and quality information to the board. Use our template for a risk management plan and customize it to meet your health center’s needs. The Ambulatory Risk Management Certificate Course covers risk management basics and is intended for anyone in the health center.

National Practitioner Data Bank

  • NPDB Guidebook - The guidebook provides consumers with information regarding the NPDB.
  • NPDB Infographics - Educational guides that explain NPDB concepts in a visual, easy-to-understand format.

Program Requirements and Policy

Program Assistance Letters – Visit the FTCA Policies and Program Guidance page for information about program requirements and policy updates.

Data

FTCA Deemed Entity Search Tool

FTCA Site Visits

The Federal Tort Claims Act (FTCA) Site Visit Protocol provides an overview of the site visit process and activities to complete in preparation for and completion of an FTCA site visit.

Templates and Tool Kits

Health Center FTCA Application Tool Kit

HRSA periodically updates this section to include presentations and resources on the application preparation, submission, and deeming process.

Technical Assistance

Risk Management

Credentialing and Privileging

VHP Application Toolkit

Free Clinic Application Toolkit

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