Learn about the QIF-OVC awards and resources to improve virtual care.
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About the award
Twenty-nine health centers received fiscal year 2022 (FY22) QIF-OVC funding. This one-time funding helps these award recipients develop, implement, and evaluate new strategies for virtual care. These strategies help increase access to care and improve clinical quality.
Quality Improvement Fund
QIF-OVC is part of the Health Center Quality Improvement Fund (QIF). QIF supports health centers in piloting and testing new ideas. Health centers propose ideas to improve primary care. Using QIF funding, health centers test ideas and learn from each other. Solutions can then be shared and scaled across the Health Center Program.
See the QIF – Maternal Health and Transitions in Care for Justice-Involved Populations for information on other QIF awards.
Find technical assistance
Get new ideas for virtual care
QIF Primary Care Innovation Forum
The first QIF Primary Care Innovation Forum was held June 24, 2025. Access the recording, slides, and session materials.
- Opening Remarks, Session I, and II: Community Driven Approaches
- Session III: Increasing Access and Improving Quality with Health Center Technology Innovations
- Session IV: Resources for health Center Adoption and Closing
- Forum slides (PDF - 6 MB)
- Session Materials
What is the QIF-OVC Virtual Care Toolkit?
The QIF-OVC Virtual Care Toolkit provides guidance and resources for planning, delivering, evaluating, and sustaining virtual care.
- Quality Improvement Fund Optimizing Virtual Care Toolkit: Insights and Tools from 29 Health Centers (PDF - 2 MB)
What are Virtual Care Implementation Briefs?
Virtual Care Implementation Briefs share lessons learned and insights gained by QIF-OVC award recipients. They help health centers across the nation improve access to virtual care. They provide ideas and tips for new or improved virtual care.
Topics are:
- Balancing In-Person and Virtual Care Delivery: Insights for Enhancing Patient Care at Health Centers (PDF - 507 KB)
- Promoting Health Equity for Special Populations: Practices Used to Enhance Virtual Care Delivery (PDF - 368 KB)
- Enhancing Virtual Care Operations: Lessons Learned to Support Organizational Readiness for Virtual Care Delivery (PDF - 416 KB)
- Financial Sustainability: Insights for Health Centers Implementing Virtual Care Activities (PDF - 357 KB)
- Measuring Social Determinants of Health: Exploring Strategies to Reduce Disparities in Accessing Virtual Care (PDF - 432 KB)
- Virtual Care Settings: Lessons Learned from Delivering Virtual Care in Clinic and Community Settings (PDF - 323 KB)
- Adapting Virtual Care Delivery: Health Center Strategies for Addressing Patient and Clinical Challenges (PDF - 306 KB)
- Accessing Virtual Care: Insights from Patient Use of Real-Time Telehealth at Health Centers Optimizing Virtual Care (PDF - 434 KB)
- Preparing for Launch: Early Lessons Learned from Health Centers on Selecting New Technology and Tools for Virtual Care (PDF - 311 KB)
- Preparing for Launch: Early Lessons Learned from Health Centers on Staffing and Patient Engagement for Virtual Care (PDF - 257 KB)
What are journey maps?
Journey maps describe the problems some patient groups experience with virtual care. They provide strategies for health centers to make virtual care easier to access.
We created four journey maps with input from QIF-OVC award recipients. Health centers across the nation can use these Journey Maps in their communities.
We also created the Build Your Own Journey Map. This tool helps health centers find ways to make virtual care easier to access for specific groups of patients.
We recommend you begin with the Guide to the Virtual Care Journey Maps (PDF - 218 KB) before looking at each Journey Map.
- People Experiencing Homelessness (PDF - 474 KB) in urban areas using synchronous telehealth to access primary care
- Older Adults (PDF - 526 KB) in rural areas using remote patient monitoring to manage multiple chronic conditions
- Residents of Urban Public Housing (PDF - 559 KB) using a mobile health app for prenatal care
- Adolescents (PDF - 540 KB) at urban school sites using asynchronous and synchronous telehealth for mental health care
- Build Your Own Journey Map (PDF - 1 MB) provides instructions to make your own journey map for a specific group of patients
- References for OVC Journey Maps (PDF - 809 KB)
Read health center stories
Learn more about what QIF-OVC award recipients have done with their awards:
- Washington Community Health Workers Spearhead Successful Digital Literacy Program
- New York City Health Center’s Virtual Technology Reaches More Patients Than Ever
- Teledentistry Emerges in the Rocky Mountains
- Health Center Using Virtual Behavioral Health Measurement Tool
- Health Center Expands Telehealth Access Through Digital Literacy Program and Kiosks
- Medical Home at Home Program Provides Comprehensive Care to Patients with Chronic Diseases
- Health Center Launches Digital Diabetes Management Program Through Remote Patient Monitoring
Use telehealth references
- View the Uniform Data System (UDS) Training and Technical Assistance to access resources that support complete, accurate, and timely submission of annual UDS reports.
- The Health Information Technology, Evaluation, and Quality (HITEQ) Center is a HRSA-funded partner. They help health centers use health information technology. They also provide materials for developing and implementing projects.
- Telehealth Resource Centers offer technical assistance and coaching for telehealth.
- Telehealth.hhs.gov provides information about federal efforts to support and promote telehealth.
- The Agency for Healthcare Research and Quality (AHRQ) has tools and resources for sharing innovations and learning about the social determinants of health (SDOH).
- Healthy People 2030 sets national standards to improve health and well-being, including SDOH and health information technology.
- Office of Disease Prevention and Health Promotion provides health literacy and communication tools.
- National Telehealth Technology Assessment Resource Center helps you choose the right technologies for your telehealth program.
- Health care providers can apply for voice and data or broadband funding through the Universal Service Administrative Co.'s (USAC) Rural Health Care Program.
- Patients can apply for free or low-cost phone and internet services through USAC's Lifeline Support.
- From Coverage to Care Telehealth Resources (PDF - 3 MB) (CMS) explains the basics of telehealth and how your family can use it.
- Strategic Partnerships (HCCNs, NTTAPs, and PCAs) address health centers' training and technical assistance (T/TA) needs.
Review award recipient resources
- Health Center Program Community offers more information and regular updates
- FY22 OVC HRSA-22-097 Notice of Funding Opportunity (NOFO)
- OVC Frequently Asked Questions
- June 1, 2021, OVC Applicant Question and Answer session slides (PDF - 468 KB)
- May 7, 2021, OVC Applicant Technical Assistance webinar slides (PDF - 948 KB)
Contact us
If you have a question about: | You can reach us at the: |
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Program | Email address for the Program Official stated on your Notice of Award |
Budget | Email address for the Grants Management Specialist stated on your Notice of Award |