Our Customer Service Standards
We are committed to you, our customers. Read more about the standards we apply to your entire experience and each unique interaction with us.
The BPHC Contact Form allows you to submit all of your questions and needs for support to BPHC through one centralized location. It routes each inquiry directly to where it needs to go so that our specialized teams can provide you an accurate and timely response.
Our goal is to respond to most inquiries within one to two business days. If we need more time, we will acknowledge your inquiry, aim to resolve it as quickly as we can, and provide you updates along the way.
You can also connect with BPHC via phone through Health Center Program Support: 1-877-464-4772, 8 a.m. – 8 p.m. ET, Monday – Friday (except federal holidays).
Learn more about each office’s role in fulfilling BPHC’s mission.
Provides oversight of Health Center Program supplemental awards. Teams of Investment Oversight Advisors engage award recipients on implementing their supplemental awards and offer tailored technical assistance to accelerate performance and increase access to equitable health care.
Provides ongoing monitoring of health centers to support continuous compliance with program requirements, optimize organizational performance, improve primary care outcomes, and advance health equity. Teams of Program Specialists engage with health centers on compliance and provide technical assistance regarding program requirements in order to promote and support the health center model of care.
Develops policy guidance that supports health centers’ compliance with Health Center Program requirements and helps them fully leverage the health center model of care to improve health outcomes within their communities. Develops funding strategies and opportunities that advance health equity and maximize program impact.
Advances data-driven quality improvement, health equity, and patient safety. Activates innovation to improve health outcomes in health centers through new program initiatives, training and technical assistance, strategic partnerships, and program evaluation and research.
Optimizes the use of data, technology, and communications to advance operational excellence, maximize efficiency and impact, and promote a shared vision of the Health Center Program. Leads efforts to continuously improve customer experiences, keeping the customer at the center of every interaction.
We’re constantly striving to improve how we work and communicate with you, and we encourage you to stay up-to-date so you have the latest information. In addition to our website, here are the main ways we share updates:
Review the Technical Assistance calendar for upcoming dates.