FY 2024 Health Center Controlled Networks (HCCNs) Non-Competing Continuation (NCC): Sample Communications Plan

Sample HCCN Communications Plan

The fiscal year (FY) 2024 Health Center Controlled Networks (HCCNs) Non-Competing Continuation (NCC) progress report requires an updated Communications Plan only if it has changed, or you anticipate changes before the end of the period of performance (July 31, 2025).

Use this sample for reference only. Refer to the FY 2024 HCCN NCC progress report instructions available on the HCCN TA webpage for detailed instructions.

Communication Topic Area	Communication Activity Description(s)	PHC Target Audience	Communication Channel	Frequency	Responsibility	Change(s), Rational for Change(s), and Effective Date
Identify and address PHCs’ needs and challenges	Solicit needs and challenges encountered by PHCs through optional web-based survey (scheduled to optimize responses and reduce survey fatigue) hosted on HCCN web-portal. Included phone-based follow-up. Results will be used to create targeted messaging about available health IT and data resources to subsets of PHCs based on identified needs, challenges, and interests.	All PHCs	Web-based survey with option for phone follow-up	Annually	Health IT Coordinator	Added the ability to conduct phone surveys to follow up on PHC survey to get a deeper understanding of the community needs and challenges. Effective: 10/1/2023
Inform PHCs of health IT and data resources	Push health IT and data resources to subsets of PHCs through web-portal. Notify PHC POCs about identified conferences, events, or other available resources based on identified need or interest (from yearly needs assessment).	Subset of PHCs, based on identified need and resource	Targeted messages Phone campaign	Ongoing Ad-hoc	Project Coordinator	N/A: No Changes
Performance feedback	Make available a web-based survey on the HCCN web-portal to gather feedback from PHCs throughout the year. All communications with PHCs will refer them back to the survey to encourage feedback. Response to survey will be anonymous and optional.	All PHCs	Web-based survey	Rolling	Quality Improvement Team Lead	N/A: No Changes

Communication Topic Area

Communication Activity Description(s)

PHC Target Audience

Communication Channel

Frequency

Responsibility

Change(s), Rational for Change(s), and Effective Date

Identify and address PHCs’ needs and challenges

Solicit needs and challenges encountered by PHCs through optional web-based survey (scheduled to optimize responses and reduce survey fatigue) hosted on HCCN web-portal. Included phone-based follow-up. Results will be used to create targeted messaging about available health IT and data resources to subsets of PHCs based on identified needs, challenges, and interests.

All PHCs

Web-based survey with option for phone follow-up

Annually

Health IT Coordinator

Added the ability to conduct phone surveys to follow up on PHC survey to get a deeper understanding of the community needs and challenges.

Effective: 10/1/2023

Inform PHCs of health IT and data resources

Push health IT and data resources to subsets of PHCs through web-portal.
Notify PHC POCs about identified conferences, events, or other available resources based on identified need or interest (from yearly needs assessment).

Subset of PHCs, based on identified need and resource

Targeted messages
Phone campaign

Ongoing
Ad-hoc

Project Coordinator

N/A: No Changes

Performance feedback

Make available a web-based survey on the HCCN web-portal to gather feedback from PHCs throughout the year. All communications with PHCs will refer them back to the survey to encourage feedback. Response to survey will be anonymous and optional.

All PHCs

Web-based survey

Rolling

Quality Improvement Team Lead

N/A: No Changes

Date Last Reviewed:

January 2024