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FTCA Technical Assistance Resources

This repository of resources is provided to participants of the FTCA program as a central location for technical assistance materials related to:

To search by topic, use the search feature in the navigation menu. For assistance, please contact the Health Center Program Support online and select "Health Center" as the question type and Federal Tort Claims Act (FTCA) or Free Clinics as the category, or call 877-464-4772, option 1, 8:00 a.m. to 5:30 p.m. ET, Monday-Friday (except federal holidays).

Risk Management and Quality Improvement

HRSA is committed to a comprehensive approach to quality improvement/quality assurance that includes risk management as the foundation. Since 2009, HRSA has collaborated with ECRI to provide health centers and free clinics with the tools, templates, and strategies needed to reduce risk, improve patient safety, and enhance processes. As part of the Clinical Risk Management Program provided on behalf of HRSA, qualified individuals have FREE access to various risk management and patient safety resources and education, including an online library of courses for continuing medical education (CME) or nursing credits and an Obstetrics Training Suite.

See more information  for an overview of the Clinical Risk Management Services on the ECRI website. Contact to request access can be made via Clinical_RM_Program@ecri.org or call 610- 825-6000, ext. 5200.

Clinical Risk Management Program Benefits

The Clinical Risk Management Program website includes online courses for CME/nursing credits, an Ambulatory Risk Management Certificate Course, comprehensive toolkits, customized assistance, self-assessment tools, live and on-demand webinars and virtual conferences, e-newsletters, and other guidance to help you establish and sustain your risk management program by targeting high-risk areas, including:  

  • An Obstetrical suite of courses on topics such as electronic fetal monitoring, hypertension in pregnancy, shoulder dystocia, and postpartum hemorrhage
  • Tracking diagnostic tests, hospitalizations, and referrals
  • Credentialing and privileging
  • Quality improvement/quality assurance
  • Administrative issues that impact patient safety (e.g., handling patient grievances and complaints, effectively communicating with patients and other providers)
  • Social issues that impact patient safety (e.g., health equity, social determinants of health)

Access ECRI’s Clinical Risk Management website  to address your top risk management issues or learn more about the program. Email clinical_rm_program@ecri.org or call 610- 825-6000, ext. 5200, for access to the website.

Credentialing and Privileging

Access the Credentialing and Privileging Resource Collection on the Clinical Risk Management Program website for a sample credentialing and privileging policy, credentialing guides for health centers and free clinics, tracking tools, guides for preparing credentialing files, sample forms and applications, and more. Peer review tools, checklists, and sample policies are also included.

Claims Management

Is your health center struggling with managing claims and event reports? See the Event Reporting Resource Collection and Event Response Resource Collection for sample policies, assessment tools, tracking tools, and other resources to proactively manage events and potential claims. An archived virtual conference presentation helps health centers walk through the process of responding to potential claim.

Risk Management Plan

The Risk Management Resource Collection includes a sample risk management manual as well as resources on risk management training, risk assessments, and reporting risk and quality information to the board. Use our template for a risk management plan and customize it to meet the needs of your health center. The Ambulatory Risk Management Certificate Course covers risk management basics and is intended for anyone in the health center.

National Practitioner Data Bank

  • NPDB Guidebook - The guidebook provides information to consumers regarding the NPDB.
  • NPDB Infographics - Educational guides that explain NPDB concepts in a visual, easy-to-understand format.

Program Requirements and Policy

Data

FTCA Site Visits

The Federal Tort Claims Act (FTCA) Site Visit Protocol provides an overview of the site visit process and activities to complete in preparation for and completion of an FTCA site visit.

Templates and Tool Kits

Health Center FTCA Application Tool Kit

HRSA periodically updates this section to include presentations and resources that will focus on the application preparation, submission, and deeming process.

Technical Assistance

Risk Management

*Note: A post webinar survey must be completed before a Certificate of Completion will be issued. All post webinar surveys must be completed by 09/30/2022. The surveys will be closed on 10/01/2022. After the surveys are closed, they will not be reopened, and Certificates of Completion will not be issued.     

Send an email to hrsaftcadeeming@kepro.com and request a post webinar survey (include “survey” and “Certificate of Completion” in the subject line of the email). An email with a link to the post webinar survey will be sent to you. After the post webinar survey is submitted, a Certificate of Completion will be sent from svc_powerplatform@kepro.com

Contact hrsaftcadeeming@kepro.com if you have questions or experience any technical difficulties with the post webinar survey.
 

Credentialing and Privileging

VHP Application Toolkit

Free Clinic Application Toolkit

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