Workforce burnout can negatively affect quality of care and workforce retention. COVID-19 along with other recent public health crises have made understanding health center workplace factors that affect workforce well-being, satisfaction, and prevent burnout increasingly important. BPHC’s Workforce Well-being Initiative will examine the factors that affect workforce well-being through the guidance of the Health Center Workforce Survey, distribution of evidence-based practices promoting workforce well-being, and targeted technical assistance.
Health Center Workforce
With a large primary health care workforce, provider and staff well-being continues to be at the forefront for health centers working to optimize quality of care by enhancing patient experience, improving population health, promoting health equity, and reducing costs.
View the Health Center Staffing: Full-Time Equivalents by Major Service Category chart (PDF - 98 KB)
Phase I and Phase II of the Workforce Well-being Initiative
GOAL: To promote workforce recruitment and retention as well as quality of care by developing and administering the Health Center Workforce Survey. Data will be used to inform and improve the Health Center Program, including identifying and disseminating best practices and targeting technical assistance.
The Health Center Workforce Well-being Initiative includes the following workforce well-being strategies to promote quality of care and facilitate leadership in workforce recruitment and retention.
Health Center Workforce Well-being Initiative – Phase I (2019-2021):
- Creation of the Health Center Workforce Survey
- Cognitive and pilot testing of the Health Center Workforce Survey
- Workforce Well-being Learning Collaborative
Health Center Workforce Well-being Initiative – Phase II (2021 and beyond):
- Administration of the Health Center Workforce Survey to all health center staff across all HRSA supported health centers
- Survey data analysis and reporting
- Dissemination of evidence-based practices to promote workforce well-being
- Targeted technical assistance to health centers based on survey data
STAR² Center Burnout Assessment Tool: The Burnout Self-Assessment Tool was designed to assist health centers in identifying topics for further exploration. The tool includes seven questions to gauge the need for intervention to prevent burnout. The Burnout Self-Assessment Tool’s primary purpose is to help identify strategies that may improve success with provider retention.
Administrative Strategies for Increasing Retention (Registration required): This 101-level self-paced course was designed to assist health center leadership to look beyond the idea of retention as a 'one size fits all' process and take steps to plan to reduce the risk of burnout by keeping teams engaged.
Mitigating Burnout and Maintaining Provider Satisfaction During Vaccination Rollouts – Webinar Series: This webinar series focused on provider burnout and satisfaction in the context of the pandemic.
Evolving Care Team Models, Strategies to Assess Provider Satisfaction, and Addressing Burnout: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post-COVID environment.
Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post COVID environment.
- HRSA Health Center Workforce Survey; Literature Review Summary (PDF - 2 MB); July 2020: This learning collaborative is unique in that we will only discuss organization-level change and interventions. The goal is to address those organizational attributes that create stress and burnout. Tough questions will be asked about how we can change the pace and culture of our work so that workers enjoy showing up every day and our patients and community benefit from that energy and spirit.
- Workforce Well-being and Satisfaction Learning Collaborative Welcome Packet (PDF - 1 MB); 2021: This literature review project will serve as the foundation for other activities including informing the development of the survey instrument, identifying promising practices to enhance workforce well-being and engaging a cross section of health centers in a learning collaborative.
- Effects of Virtual Care Delivery on Health Center Clinician Engagement and Burnout: The COVID-19 pandemic prompted the increased and widespread use of virtual health services, including telehealth, in health centers. While this technology is not new to the health center setting, its increased use has affected clinician engagement both positively and negatively. This paper reviews those impacts and provides tips for health center teams to improve engagement with increased use of virtual services in the context of the global pandemic.
BPHC’s Workforce Well-being Initiative is supported in collaboration with the Bureau of Health Workforce to promote workforce recruitment, retention, and quality of care.
Clinical Quality Improvement
- Substance Use Disorders and Primary Care Integration
- Behavioral Health and Primary Care Integration
- Oral Health and Primary Care Integration
- HIV, Hepatitis, and Health Centers