We surveyed staff at HRSA-supported health centers. We wanted to find out whether they were:
- Satisfied in their job
- Connected to their work, peers, and workplace
- Burned out
- Planning to stay in their job
The survey started in November 2022 and ended in January 2023.
Who took the survey?
About half of 1,500 HRSA-supported health centers* took it. More than 52,000 staff responded. They represent different workforce categories.
*We refer to these health centers as “participants.”
Are the results available?
We posted national data from the survey in the HRSA Data Warehouse. You can narrow the results by region, job category, or demographic. You can also see a report (PDF - 3 MB) summarizing and analyzing the national data.
Reports for participants and Primary Care Associations (PCAs)
Each participant received a report of their initial results in spring of 2023.
Participants received a final dashboard in spring 2024. They can compare their results to national and regional data and use the report for quality improvement strategies to address workforce well-being.
At the same time, PCAs received results for their state or territory. Participants had the chance to opt out of sharing their results with their PCA. If they chose to do so, those results were omitted from the PCA report.
All reports and dashboards include averages of the responses. The reports do not list who took the survey or include individual responses.
How did you design the survey?
We:
- Reviewed around 1,200 journal articles. They:
- Revealed the top causes of burnout and low job satisfaction.
- Established factors that impact staff well-being.
- Held listening sessions with 70+ health center staff from many workforce categories. They shed light on what increases positive job experiences.
Did you check in with health centers while designing it?
Yes, we:
- Interviewed 60+ staff to refine the questions.
- Gathered feedback from 500+ staff. Some helped us ensure that the data we collect means what we expect.
- Gave a group of more than 330 a pilot survey.
- More than 80% felt the length was fine. It took them 25-30 minutes to complete.
- More than 70% said it would be useful.
What’s in the survey?
It addresses these topics:
- Job characteristics
- Leadership
- Experiences and attitudes
- Resources
- Demographics
Review the full survey:
- Health Center Workforce Well-being Survey (PDF - 661 KB)
- La Encuesta de la HRSA Sobre El Bienestar del Personal de los Centros de Salud (PDF - 362 KB)
Did you ensure the survey was confidential?
Yes. Each survey taker received a unique link. We have no way of linking someone to their specific results.
We will not share any information about the people who took the survey or their answers. Neither will our contractor. This information is, and will remain, private.
Participant dashboards do NOT include:
- Respondent names
- Information that could identify people
- Individual responses
Privacy Act Notification Statement
General
This information is provided pursuant to the Privacy Act of 1974 (Public Law 93-579), as amended, for individuals supplying information for inclusion in a system of records.
Statutory Authority
Section 330 of the Public Health Service Act (PHS), (42 USC 254b), as amended.
Purposes and Uses
The Health Center Program’s purpose is to support domestic public or private, nonprofit community-based and patient-directed organizations that provide primary health care services to the nation’s medically underserved populations. This survey measured workforce well-being, satisfaction, and burnout across all health center job categories. Through it, staff feedback will inform HRSA’s workforce well-being initiatives and technical assistance.
Effects of Nondisclosure
Disclosure of the information sought is voluntary.
Questions?
Use the BPHC Contact Form (Accreditation and Patient Centered Medical Home Recognition (APCMH) - H80 > General Inquiries) or call 877-464-4772 from 8 a.m. to 8 p.m. ET, Monday-Friday (except federal holidays).